Hathora - Console outage – Incident details

All systems operational

Console outage

Resolved
Major outage
Started 12 months agoLasted 13 hours 44 minutes

Affected

App

Major outage from 7:10 AM to 8:54 PM

Compute

Operational from 7:10 AM to 3:32 PM, Major outage from 3:32 PM to 8:54 PM

Observability

Operational from 7:10 AM to 3:32 PM, Major outage from 3:32 PM to 8:54 PM

Scheduling

Operational from 7:10 AM to 3:32 PM, Major outage from 3:32 PM to 8:54 PM

Builds

Operational from 7:10 AM to 2:44 PM, Major outage from 2:44 PM to 3:32 PM, Operational from 3:32 PM to 8:54 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have restored functionality to our build service.

  • Identified
    UTC
    Identified

    Builds are currently impacted by this incident

  • Monitoring
    UTC
    Monitoring

    We are seeing recovery across all components and are continuing to monitor.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. The Hathora Console is functional but autoscaling and other features may still be impacted.

    Link to AWS outage status: https://health.aws.amazon.com/health/status?ts=20251020

  • Identified
    UTC
    Identified

    We have identified this issue as being caused by an AWS outage affecting several services in us-east-1. Compute, scheduling, and builds are unaffected by this incident.

  • Investigating
    UTC
    Investigating

    We are investigating errors when loading the Hathora Console.