tag:hathora.instatus.com,2005:/history Hathora Status - Incident history 2025-11-12T15:52:49.094+00:00 Hathora tag:hathora.instatus.com,2005:Incident/cmhw6iitd00bc12pk0zmpvbt4 2025-11-12T15:52:49.094+00:00 2025-11-12T15:52:49.094+00:00 Autoscaling incident Type: Incident

Duration: 16 minutes

Affected Components: Scheduling

Nov 12, 15:52:49 GMT+0
Investigating - We are currently investigating delays scaling out new capacity..

Nov 12, 15:58:22 GMT+0
Monitoring - Scaling activity has recovered and we continue to monitor recovery.

Nov 12, 16:09:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cmgyt30mz008h1wzrv3jlnzrm 2025-10-20T07:10:00.000+00:00 2025-10-20T07:10:00.000+00:00 Console outage Type: Incident

Duration: 13 hours and 45 minutes

Affected Components: Observability, , Builds, Scheduling, App, Compute →

Oct 20, 07:10:00 GMT+0
Investigating - We are investigating errors when loading the Hathora Console..

Oct 20, 07:29:03 GMT+0
Identified - We have identified this issue as being caused by an AWS outage affecting several services in us-east-1\. Compute, scheduling, and builds are unaffected by this incident..

Oct 20, 09:03:54 GMT+0
Identified - We are continuing to work on a fix for this incident. The Hathora Console is functional but autoscaling and other features may still be impacted. Link to AWS outage status: <https://health.aws.amazon.com/health/status?ts=20251020>.

Oct 20, 09:39:06 GMT+0
Monitoring - We are seeing recovery across all components and are continuing to monitor..

Oct 20, 14:44:06 GMT+0
Identified - Builds are currently impacted by this incident.

Oct 20, 15:32:43 GMT+0
Identified - We have restored functionality to our build service..

Oct 20, 20:54:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cmd8yw4oa001lgxqea1z015fm 2025-07-18T15:21:53.470+00:00 2025-07-18T15:56:16.358+00:00 Autoscaling outage Type: Incident

Duration: 34 minutes

Affected Components: Scheduling, , Compute →

Jul 18, 15:56:16 GMT+0
Resolved - This incident has been resolved..

Jul 18, 15:21:53 GMT+0
Investigating - We have identified an issue with a vendor that is resulting in an inability to add new nodes. Existing games are unaffected, and games will continue to schedule onto existing compute without issue..

Jul 18, 15:43:01 GMT+0
Monitoring - We are seeing recovery and are currently monitoring the result..

]]> tag:hathora.instatus.com,2005:Incident/cmc4r6igb0008a4my7sjm89al 2025-06-20T11:55:16.122+00:00 2025-06-20T12:38:01.916+00:00 Autoscaling outage Type: Incident

Duration: 43 minutes

Affected Components: Scheduling

Jun 20, 12:38:01 GMT+0
Resolved - This incident has been resolved..

Jun 20, 11:55:16 GMT+0
Investigating - We have identified an issue with a vendor that is resulting in an inability to add new nodes. Existing games are unaffected, and games will continue to schedule onto existing compute without issue..

Jun 20, 12:27:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:hathora.instatus.com,2005:Incident/cmc2dcd5z001c39cj1d6rf964 2025-06-18T19:52:22.348+00:00 2025-06-18T19:53:17.760+00:00 Scheduling outage Type: Incident

Duration: 37 minutes

Affected Components: Scheduling

Jun 18, 19:53:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 18, 19:52:22 GMT+0
Investigating - We are seeing intermittent scheduling issues across all regions. We are currently investigating this incident..

Jun 18, 20:17:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 18, 20:29:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cmbtprbst0007w8vrdnkhfy8j 2025-06-12T18:29:59.669+00:00 2025-06-12T18:29:59.669+00:00 Investigating Google Cloud outage Type: Incident

Duration: 34 minutes

Affected Components: Scheduling, Builds, , Compute →

Jun 12, 18:29:59 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 18:56:03 GMT+0
Monitoring - GCP functionality recovering. We are monitoring the situation..

Jun 12, 19:04:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cmafnw6b8005b9pwuvj6wyaz6 2025-05-08T17:49:18.157+00:00 2025-05-08T21:49:31.862+00:00 service:cirrus env:prod "build failed" Type: Incident

Duration: 4 hours

Affected Components: Builds

May 8, 21:49:31 GMT+0
Resolved - This incident has been resolved..

May 8, 17:49:18 GMT+0
Identified - We are currently experiencing issues creating new builds..

]]> tag:hathora.instatus.com,2005:Incident/cmae4ch450019bxvbbfs7hd4h 2025-05-07T15:54:20.329+00:00 2025-05-08T16:25:08.060+00:00 Builds are experiencing partially degraded performance Type: Incident

Duration: 1 day and 31 minutes

Affected Components: Builds

May 8, 16:25:08 GMT+0
Resolved - This incident has been resolved..

May 7, 15:54:20 GMT+0
Investigating - Some builds may fail. We are currently investigating this incident..

May 8, 03:29:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:hathora.instatus.com,2005:Incident/cm8ofe8v3000c9mjpxrjeynut 2025-03-25T11:29:00.000+00:00 2025-03-25T11:29:00.000+00:00 Autoscaling outage Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: App, Website, Observability, Scheduling, Builds

Mar 25, 11:29:00 GMT+0
Identified - We have identified an issue with a vendor that is resulting in an inability to add new nodes. Existing games are unaffected, and games will continue to schedule onto existing compute without issue..

Mar 25, 11:56:13 GMT+0
Monitoring - The autoscaling issue has been resolved and we are continuing to monitor..

Mar 25, 12:51:01 GMT+0
Resolved - The incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cm47hovgv000duvv1zirjmd9t 2024-12-02T20:35:16.514+00:00 2024-12-02T20:35:16.514+00:00 Builds are experiencing partially degraded performance Type: Incident

Duration: 3 hours and 8 minutes

Affected Components: Builds

Dec 2, 20:35:16 GMT+0
Identified - Our third party build service is experiencing degraded performance. .

Dec 2, 23:43:21 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cm1mhinhl0057j3kiefaeg33i 2024-09-28T18:27:51.806+00:00 2024-09-28T18:27:51.806+00:00 Occasional process allocation failures. Type: Incident

Duration: 38 minutes

Affected Components: Scheduling

Sep 28, 18:27:51 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 28, 19:06:11 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cm182a7yx002my3prfmh7f17n 2024-09-18T16:12:37.718+00:00 2024-09-18T16:12:37.718+00:00 Issues creating new builds Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Builds

Sep 18, 16:12:37 GMT+0
Identified - We are currently investigating this incident due to third-party vendor..

Sep 18, 17:27:08 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/clzlhyua4304008hdofc4myk4b3 2024-08-08T16:33:16.373+00:00 2024-08-08T16:33:16.373+00:00 Hathora process logs outage Type: Incident

Duration: 2 hours and 48 minutes

Affected Components: , Observability, Compute →

Aug 8, 16:33:16 GMT+0
Investigating - Logs are currently not available in some of our regions. We are currently investigating this incident..

Aug 8, 17:27:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 8, 17:32:41 GMT+0
Identified - Process logs are currently unavailable in some regions. Running processes and scheduling is not affected. We are continuing to work on a fix for this incident..

Aug 8, 19:10:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 8, 19:20:51 GMT+0
Resolved - This issue has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/clyir7jhy186533iho7vtom9974 2024-07-12T13:48:57.936+00:00 2024-07-12T17:36:19.223+00:00 Issues creating new builds Type: Incident

Duration: 3 hours and 47 minutes

Affected Components: Builds

Jul 12, 17:36:19 GMT+0
Resolved - This incident has been resolved..

Jul 12, 13:48:57 GMT+0
Investigating - We are currently experiencing issues creating new builds as our build provider experiences an outage..

Jul 12, 16:52:36 GMT+0
Monitoring - The underlying incident has been resolved and we continue to monitor builds..

]]> tag:hathora.instatus.com,2005:Incident/clxnu9px633306bxmu0umheyz6 2024-06-20T22:33:46.903+00:00 2024-06-20T22:43:18.537+00:00 New builds are impaired due to a DockerHub outage Type: Incident

Duration: 20 minutes

Affected Components: Builds

Jun 20, 22:43:18 GMT+0
Monitoring - Docker has mitigated the issue and most builds are succeeding. We will continue to monitor..

Jun 20, 22:53:51 GMT+0
Resolved - This incident has been resolved..

Jun 20, 22:33:46 GMT+0
Investigating - Reported by DockerHub: <https://www.dockerstatus.com/pages/incident/533c6539221ae15e3f000031/6674ab18f483b5178cf6bdab>.

]]> tag:hathora.instatus.com,2005:Incident/clv3yqizn57660b5oojl1xd7o3 2024-04-17T15:24:01.375+00:00 2024-04-17T15:40:17.963+00:00 Hathora Console outage Type: Incident

Duration: 53 minutes

Affected Components: App

Apr 17, 15:40:17 GMT+0
Monitoring - Console access is working. We are monitoring for any regressions..

Apr 17, 15:24:01 GMT+0
Investigating - The Hathora Console is currently unavailable. We are investigating the issue..

Apr 17, 16:17:04 GMT+0
Resolved - **Services has been restored.**.

]]> tag:hathora.instatus.com,2005:Incident/cluihfp0j113231bimznzj1z9gi 2024-04-02T14:16:00.000+00:00 2024-04-02T14:16:00.000+00:00 Issues creating new builds Type: Incident

Duration: 2 days and 7 hours

Affected Components: Builds

Apr 2, 14:16:00 GMT+0
Investigating - We are currently experiencing issues creating new builds as our build provider experiences a minor outage. .

Apr 2, 14:39:06 GMT+0
Monitoring - The underlying incident has been resolved and we continue to monitor builds..

Apr 2, 15:11:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/clu1fzzja300709bfn84qlq5vhc 2024-03-21T04:18:00.000+00:00 2024-03-21T16:56:55.385+00:00 Issues scheduling and running games in Seattle, Mumbai, and Sydney Type: Incident

Duration: 12 hours and 39 minutes

Affected Components: , Compute →

Mar 21, 16:56:55 GMT+0
Resolved - This incident has been resolved..

Mar 21, 04:18:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:hathora.instatus.com,2005:Incident/clsosgj85408697bfog1vtqzpit 2024-02-16T15:12:18.620+00:00 2024-02-16T15:42:04.843+00:00 Unable to schedule new processes Type: Incident

Duration: 30 minutes

Affected Components: , Compute →

Feb 16, 15:42:04 GMT+0
Resolved - This incident has been resolved..

Feb 16, 15:12:18 GMT+0
Investigating - We are currently investigating this incident..

Feb 16, 15:35:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:hathora.instatus.com,2005:Incident/clsnlpsz311437ben4sddn86fz 2024-02-15T19:05:00.000+00:00 2024-02-15T20:42:32.664+00:00 Unable to schedule new processes Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: , Compute →

Feb 15, 20:42:32 GMT+0
Resolved - This incident has been resolved..

Feb 15, 19:05:00 GMT+0
Investigating - We are currently unable to schedule new processes..

Feb 15, 19:30:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:hathora.instatus.com,2005:Incident/clshpmvmc137696b4of16z5md3u 2024-02-11T16:18:54.057+00:00 2024-02-11T16:35:40.235+00:00 Unable to start new processes in Washington, D.C. Type: Incident

Duration: 17 minutes

Affected Components: , Compute →

Feb 11, 16:35:40 GMT+0
Resolved - This incident has been resolved..

Feb 11, 16:18:54 GMT+0
Identified - We have identified an issue starting new processes in our Washington, D.C. region and are implementing a fix. .

]]> tag:hathora.instatus.com,2005:Incident/clq1j0b1z125706azoj9dntb8z3 2023-12-11T23:09:39.660+00:00 2023-12-11T23:09:39.660+00:00 Compute unavailability in Chicago Type: Incident

Duration: 18 minutes

Affected Components: , Compute →

Dec 11, 23:09:39 GMT+0
Investigating - We are currently investigating the inability to schedule new game processes in our Chicago region..

Dec 11, 23:27:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/clpxenpaz5744bgokfnub0tsy 2023-12-09T01:56:48.460+00:00 2023-12-09T01:56:48.460+00:00 Degraded API availability Type: Incident

Duration: 1 hour and 14 minutes

Affected Components: App

Dec 9, 01:56:48 GMT+0
Investigating - We are investigating elevated errors on our API.

Dec 9, 03:10:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/cloxor9z038135bin4rufb1ftz 2023-11-14T01:45:00.000+00:00 2023-11-14T01:45:00.000+00:00 Hathora Compute Outage Type: Incident

Duration: 33 minutes

Affected Components: , Compute →

Nov 14, 01:45:00 GMT+0
Identified - Hathora is currently unable to schedule new game processes. .

Nov 14, 02:10:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 14, 02:18:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:hathora.instatus.com,2005:Incident/clodc531283853bpoli75k3jji 2023-10-30T20:01:00.000+00:00 2023-10-30T20:01:00.000+00:00 Hathora outage due to Auth0 outage Type: Incident

Duration: 25 minutes

Affected Components: App, Website

Oct 30, 20:01:00 GMT+0
Monitoring - Hathora is having a partial outage as the result of an Auth0 outage. Functionality is disrupted on all endpoints that require auth, but games in progress are unaffected..

Oct 30, 20:26:00 GMT+0
Resolved - This incident has been resolved..

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